Time Frame

Role

Involvement

2023.6-2023.9

UI/UX Designer, UX Researcher

User Research, Wireframing, Prototyping, UI Design, User Testing

Our project introduces a healthcare management solution feature that redefines the way doctors and patients interact, communicate, and follow up on postoperative care. This innovative platform comprises a range of user-centric features aimed at simplifying the complexities of the healthcare journey.

Overview

The scope of work

I developed the product through the following five phases

Solutions

I propose to design a user-centric healthcare SaaS platform that integrates patient timelines and doctor inputs to streamline postoperative care and improve healthcare management.

✅ Efficiency

It enhances workflow efficiency for healthcare professionals by simplifying data input and management.

✅ Centralized platform

Designed to offer a unified interface where doctors and patients can access the same healthcare data tailored to their specific needs.

✅ Communicative interactive

The platform promotes effective communication and follow-ups and coordination between doctors and patients, ensuring a seamless healthcare experience.

01. Understand & Define

Initial Challenge

Interview & Survey

The initial challenge of this project is to enhance a healthcare SaaS platform to enable effortless information handling, and simplify the discharge planning process

Before solving the problem, I first deep dive into the damain knowledge, and try to figure out some questions…

To better answer the questions and figure out the results.

I conducted both primary research, including surveys and interviews with healthcare professionals and patients, and secondary research, analyzing existing literature and industry data, to gather comprehensive insights and inform the project's strategy.

Who are our users?

Healthcare Professionals (Doctors): These users are trained medical professionals responsible for providing patient care and treatment.

What are the existing problem?

Patients: Patients are individuals receiving medical care, including postoperative recovery and rehabilitation.

What are our users’ main needs and goals?

What’s the task?

enhancing a healthcare SaaS platform to enable effortless information handling, simplify the discharge planning process, and streamline postoperative care coordination.

Some Questions

Who are our users?

What are the existing problem?

What are our users’ main needs and goals?

02.

Centralized Platform

scenario

In the current setup, doctors are tasked with creating and managing complex medical notes, prescriptions, and appointment details. These tasks involve filling out various forms and documents, which can be time-consuming and spread across different systems. Patients receive these documents, which can be equally complex, and both doctors and patients face challenges in managing and interpreting this same information.

How to build a centralized platform beneficial for both sides?

Tailoring to Different Needs

Based on different user needs and goals, the solution is designed to cater to the distinct needs of both doctors and patients.

it offers an efficient input system, simplifying documentation.

How to improve efficiency

Design decision 1 Sequential Information Flow

I proposed 2 different design options to present the information.

The modular layout has been replaced with a streamlined, top-to-bottom sequential arrangement.

This ensures that information flows logically, allowing doctors to easily navigate and access patient data from admission to discharge.

Design decision 2 Inline Input

I proposed 2 different design options to present the information.

The UI now employs inline input fields, which enable doctors to make edits and updates directly within the dashboard, eliminating the need for pop-up edit dialogs.

This seamless integration simplifies data input, reduces context switching, and enhances the overall workflow efficiency.

How to be communicative and interactive?

Design decision 1 Proactive Slot Booking